At [Your Brand Name], we value your satisfaction and aim to provide a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below to understand your rights and our process.
1. Eligibility for Refunds
You are eligible for a refund under the following conditions:
Defective or Damaged Items: If the product you received is damaged, defective, or not as described, you are entitled to a full refund.
Incorrect Items: If you receive an item that does not match your order, you may request a refund or replacement.
Unworn and Unwashed Items: Refunds are available for products that are unworn, unwashed, and in their original condition with all tags attached.
Return Timeframe: The request for a refund must be made within 15 days from the date of delivery.
2. Non-Refundable Items
The following items are non-refundable:
Personalized or Customized Products: Items that have been altered, personalized, or made-to-order cannot be refunded unless they are defective.
Final Sale Items: Products marked as “Final Sale” are not eligible for refunds.
Gift Cards: Gift cards purchased from [Your Brand Name] are non-refundable and cannot be exchanged for cash.
3. Return Process
To initiate a return and refund, follow these steps:
Contact Us: Email our customer service team at [Customer Support Email] or call us at [Customer Support Phone Number] with your order number, reason for the return, and any supporting photos or documentation.
Approval: Once your return request is approved, we will provide you with the return shipping address.
Pack the Item: Ensure that the product is securely packed in its original packaging.
Shipping: Ship the item to the provided address using a reliable courier service. We recommend using a service with tracking options.
4. Refund Process
Processing Time: Once we receive your returned item, our team will inspect it. If the return is approved, your refund will be processed within 7-10 business days.
Refund Method: The refund will be credited back to the original payment method used during the purchase. For COD orders, a refund will be issued to your bank account or through a store credit.
Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund unless the return is due to an error on our part (e.g., defective or incorrect item).
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please follow the return process above and place a new order for the desired product.
6. Cancellations
Before Shipping: If you wish to cancel your order, please contact us immediately. Orders can be canceled before they are shipped out, and you will receive a full refund.
After Shipping: If your order has already been shipped, you will need to follow the return process.
7. Customer Support
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to assist you.
Grivana [Your Address] [City, State, ZIP Code] [Customer Support Email] | [Customer Support Phone Number]
Thank you for shopping with [Your Brand Name]. We appreciate your business and are committed to ensuring your satisfaction.
