Privacy policy

At Grivana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect
We may collect the following types of personal information:

Personal Details: Name, email address, phone number, billing and shipping addresses

Payment Information: Payment method, UPI ID, card or bank details (processed securely via payment gateway; not stored)

Order Details: Product preferences, purchase history, return/refund activity

Technical Data: IP address, browser type, device info, operating system, and cookies

2. How We Use Your Information
Your information is used to:

Process and deliver your orders

Send order confirmations, shipping updates, and support communications

Improve website performance and user experience

Respond to customer service requests

Prevent fraudulent activities and enhance security

Send promotional emails (only with your consent)

3. Cookies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences

Track site usage and performance

Improve product recommendations

You may choose to disable cookies in your browser settings, though it may affect certain features of the website.

4. Sharing Your Information
We do not sell or rent your personal information. However, we may share data with:

Payment gateways (for processing transactions)

Shipping partners (for order delivery)

Legal authorities (if required by law)

Analytics providers (to help improve the website)

All third-party service providers are obligated to protect your data under strict confidentiality agreements.

5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Your Rights
You have the right to:

Access, update, or delete your personal data

Withdraw consent for marketing at any time

Request a copy of the personal data we hold about you

To exercise these rights, please contact us at grivana92@gmail.com.

7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled:

📧 Email: grivana92@gmail.com